What is your refund policy?
We want you to be totally satisfied with every purchase you make from Simplymed Ltd. It is our aim to offer you value and quality at outstandingly low prices. If for any reason you are not completely happy with your purchase, simply follow the instructions listed in the Distance Selling Regulations, and return the product(s) to us unused and in their original packaging, together with the receipt, within 7 days of their being delivered to you. We’ll offer you a full refund and that’s guaranteed! The only charge we make is to cover the original delivery costs.
Please make sure you contact us prior to sending your product(s) back so that we can provide you with a returns numbers. We cannot guarantee that refunds will be applied if this procedure is not followed. Unfortunately due to health and hygiene reasons we cannot accept returns of any bathing or toiletry products.
All orders that are returned will be subject to a 25% administration and handling charge unless otherwise agreed with a member of our Customer Services Team.
What are the Distance Selling Regulations?
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items such as earrings and cosmetics that, by reason of their nature, cannot be returned; perishable goods (e.g. food and flowers), and periodicals/magazines.
To cancel, you can email us or write to us within seven days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them.
You may cancel an order for services in the same way, within seven days of the date of purchase, unless the services begin sooner. You may not cancel accommodation, transport or leisure services which occur on a specific date. The Distance Selling Regulations do not apply to Financial and Insurance Services.
Who pays the delivery charges to return the product?
As per the Distance Selling Regulations, the customer is responsible for covering the delivery cost to return goods to us. We regret that we are unable to cover this cost under any circumstances.